Privacy Policy

Pallent respects the privacy of visitors to our website. Your personal information is collected, used, and disclosed by Pallent only in accordance with this privacy statement, which is based on the Canadian Standard Association Model Code for the Protection of Personal Information (CAN/CSA-Q830-96). Personal information is defined as information about an identifiable individual, with the exception of business contact information such as a job title or work-related telephone number or address.

You can visit Pallent on the Web without telling us who you are or revealing any other personal information. We collect personal information about you only when you knowingly provide it, for example when you sign up for an account or order a product on-line. By using Pallent 's website, you consent to our collection, use, and disclosure of the information you provide, as set out in this Privacy Statement.

1. Collection, Use and Disclosure of Personal Information

If you request information, products, or services through Pallent 's website, you may be asked to provide personal information. For example, you need to register for an account with us if you want to purchase a Pallent product on-line. When you register, Pallent will ask for your name and contact details, as well as a username and password that you will use to log in during future visits. You may also want to provide credit card information to pay for items you order on-line in the future.

We collect this information to enable us to set up your account, process your orders, and supply any items you purchase. In some cases, this involves sharing your information with a third party service provider (an agent or contractor) for the purpose of fulfilling your order and providing you with the information, products or services you have requested. Should third party or contract persons be involved in Pallent business activities that require viewing, processing, or otherwise accessing individual personal information, those persons will be bound by agreements to maintain the privacy of Pallent customers.

An example of such sharing is when Pallent transmits credit card clearing information to a third party service provider for the purposes of charging or refunding credit cards of Pallent customers. Information transferred during this business operation is transmitted using a secure link employing industry standard security protocols. Only the credit card number, such information as is required to verify the validity of the credit card number, and the transaction amount is transmitted.

In addition to managing your account and maintaining responsible commercial relations with you, Pallent collects, uses and discloses your personal information for the following purposes:

  • To complete a transaction when you have requested our products or services (credit card numbers are used only for payment processing and fraud protection);
  • To understand and respond to our customers' needs and requests;
  • To communicate with you generally and manage our relationship with you;
  • To recommend Pallent products and services that we believe will be of interest to you;
  • To process and keep track of orders and transactions, and to report back to you;
  • To train our staff on effective practices and procedures;
  • To prevent or investigate a breach of contract, a data security breach, a violation of Pallent 's policies and procedures, or a suspected or confirmed contravention of the law; and
  • To meet legal and regulatory requirements.

If you wish, you can contact us at any time if you no longer want your personal information to be used for marketing and promotional purposes.

The personal information you provide through our site is never disclosed to third parties (other than our trusted service providers) without your consent. We do not sell, rent or trade your personal information to other organizations or companies without your explicit consent.

Note that commercial customer data is transferred by Pallent to secure servers in the United States for improved efficiencies. Pallent continues to have exclusive control over such data, however, where any personal information is stored or processed outside of Canada, it is subject to the laws of that foreign jurisdiction and may be accessible to that jurisdiction’s governments, courts, law enforcement and regulatory agencies.

2. Website Usage Information

Site Analytics: Pallent logs certain technical information from your computer's Web browser when you visit us on the Internet. This information includes your IP address (a number that is automatically assigned to your computer by your Internet Service Provider), the address of the website you are coming from, the amount of time you spend visiting our website, when you visit us, the pages visited, the operating system and Web browser software you use, and, if you link to us through a search engine, the keywords you used to find our website.

The logs may contain transactional information that can be accessed only by Pallent and its trusted service providers, and are used solely to track visits to our site, improve its content and layout, make shopping recommendations and customize the web experience. Pallent will only attempt to link the logs to identifiable individuals if that is necessary for investigating a data security breach, a breach of contract, a violation of Pallent 's policies and procedures, or a contravention of the laws.

Cookies: A cookie is a small text file containing a unique identification number that is transferred from a website to the hard drive of your computer. This unique number identifies your computer to Pallent whenever you visit the Pallent website. Cookies are an industry standard used by most website, and help facilitate users' on-going access to and use of a particular site. Since cookies are only text files, they cannot run on your computer, search your computer for other information or transmit any information to anyone.

To help serve you better, Pallent sends a cookie to your computer in order to:

a. Help us remember who you are so that Pallent can tailor information to suit your preferences. Pallent uses cookies to store and sometimes track information about our users' activities on the Pallent website, for example, the pages you visit most. Cookies also allow us to save passwords, billing/shipping addresses and preferences so that you will not have to re-enter them the next time you log in to your account.

b. Store your selections when you are shopping on-line. The most common cause of items disappearing from your shopping cart is when cookies are either not supported or disabled.

c. Measure traffic patterns. Without cookies, it could be difficult for Pallent to know that certain services are more popular than others. This information also helps us to understand how we can serve you better.

d. Estimate audience size. Cookies help us know whether or not users have seen particular content. Most browsers are initially set up to accept cookies. If you prefer, you can reset your browser either to notify you when you have received a cookie, or to refuse to accept cookies. You should understand that while Pallent does not require you to use cookies, certain areas of the website will not function properly if you set your browser to not accept cookies.

3. Video Surveillance

Pallent may use video surveillance in and around our retail stores, customer fulfillment centres, and other locations for the safety of our associates and customers, and to protect against theft, vandalism, damage to property and fraud. The recorded images of our customers are viewed only when required. Any video images recorded are destroyed when they are no longer required for business or legal purposes. You can contact us or otherwise communicate your privacy concerns by emailing.

4. Keeping your Information Secure

Pallent strives to provide a secure on-line environment for the transmission of personal information such as credit card details, contact information, usernames, and passwords. For Pallent 's account application forms and on-line store, security is provided by internationally recognized encryption protocols (a Secure Socket Layer using 128-bit encryption). When you set up an account or make a purchase, all of your information is collected within a secure page and encrypted while being transmitted to Pallent 's servers.

Once your information reaches us, we have physical, organizational and technical controls in place to keep your information secure. Visit Pallent 's Corporate Privacy Policy to learn more about the safeguards in place.

You are also responsible for maintaining the security of your account username and password. Pallent is not responsible for any loss that you might suffer as a result of the use of your password by a third party. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), let us know immediately. We will do everything we can to assist (for example, cancel your account).

5. What about spam?

Periodically we may use e-mail as a way to keep in touch with our existing customers and other interested individuals. However, we do not send "spam" (unsolicited commercial electronic messages). If you agree to receive e-mail communications from us, every e-mail message we send to you will include an e-mail address to which you may respond in order to remove your name and e-mail address from our list. We will do the same with your mailing address and telephone number, upon request.

6. Third Party Websites

This Privacy Statement discloses the privacy practices for our website. However, our site contains links to other sites. These linked sites are not under Pallent 's control and we are not responsible for the privacy or security practices or the contents of any such linked site. We provide such links only as a convenience, and the inclusion of a link on our website does not imply endorsement of the linked site by Pallent . We encourage you to read the privacy policies and statements of all websites you visit, especially if you share any personal information.

7. Changes to this Privacy Statement

We reserve the right to change this Privacy Statement, and any of our policies or procedures concerning the handling of personal information, without prior notice. You can determine when this Statement came into effect by referring to the "Effective Date" at the bottom of this page. Any changes to our Statement will become effective upon posting of the revised Statement on the Internet. Use of the Pallent website following such changes constitutes your acceptance of the Statement in effect. We encourage you to bookmark this page and to periodically review it to ensure familiarity with the most current version of our Website Privacy Statement.

8. Contacting Pallent

Pallent takes full responsibility for the management and confidentiality of the personal information it collects through its website. By providing this Privacy Statement, Pallent pledges its continued commitment to protecting the information you entrust us with. We regularly review our on-line information-handling practices to ensure that we are abiding by this Privacy Statement. If you have concerns about Pallent 's information-handling practices, please contact us. Your concerns will be addressed promptly.

9. Retention of Your Information

The account information you provide when registering with us is stored in our secure databases in accordance with our corporate records retention schedule. If you contact us with a question or comment, any personal information is normally kept only long enough for us to provide you with a response, unless we need to keep your information for a longer period of time in order to service your needs or address your concerns.

Note that despite any removal of or change to your personal information, there may be residual information that will remain for a longer period of time in archives or back up tapes.

10. Accuracy of Your Information

When signing up for an account, it is your responsibility to provide current, complete and accurate information about yourself, and you agree not to misrepresent your identity.

Pallent relies heavily on you in order to maintain accurate databases. To ensure that you are kept up-to-date on the products and services we offer, and that there is no interruption in our communications with you, please contact us to advise us of any changes in your information.